Privacy Policy
Last updated October 16, 2026
Rello is a video workspace for hotel teams. This page explains, in plain words, what we keep about you and your team, why, and what you can do about it.
What we collect
- Your account: your name, email, title and photo, and the workspaces you belong to.
- Your workspace: the videos, photos and files your team uploads, the collections, videos and templates you make, comments, and the descriptions and tags Rello writes about your footage.
- Invites: the email addresses you invite to a workspace.
- How much you use: storage and how many AI requests a workspace makes each month, so we can apply plan limits.
- Technical records: the sign-in cookie that keeps you signed in, and the request logs our hosting keeps to run and secure the service.
How we use it
Only to run Rello for you: storing and showing your Library, finding the shots inside your videos, describing them so search works, making the edits you ask for, sending invites and password resets, and keeping the service secure. We don't sell your data, show ads, or use tracking or advertising scripts.
Who helps us run Rello
These providers process data on our behalf, only to provide the service:
- Supabase: database, sign-in and file storage.
- Vercel: hosting the app.
- Mux: light copies of your videos for smooth playback.
- Google (Gemini): the AI that watches your footage to describe it and helps edit videos. We use Google's paid API, under terms that don't let Google use your content to train its models.
- Resend: sending invite and account emails.
Your data is stored in the United States.
Cookies
Rello uses one kind of cookie: the one that keeps you signed in. Preferences like dark mode are saved on your device. There are no tracking cookies. To keep Rello fast, Vercel Speed Insights measures how quickly pages load, without cookies and without anything that identifies you.
How long we keep it
For as long as your account or workspace exists. When files are deleted they're removed from storage; deleted records leave our backups as those backups expire, within about a week.
Your choices
- A copy of your data: Settings, Profile, Download my data.
- Delete your account: Settings, Profile, Delete account. Footage belongs to the workspace and stays with its team; a workspace where you're the only member is deleted with you.
- Delete a workspace: its owner can, in Settings.
- Anything else, including correcting or accessing your data: write to support@rello.si.
Security
Everything travels over encrypted connections and is encrypted at rest by our providers. Each workspace's data is kept separate and every request is checked against the signed-in person and their role. To report a vulnerability, write to security@rello.si.
Children
Rello is for businesses and isn't meant for anyone under 16.
Changes
If we change this policy in a way that matters, we'll update the date above and tell workspace owners. See also our Terms of Service.